Preview: I-Team Home Warranty investigation

CHARLESTON, S.C. (WCBD) — If you have a home warranty, you expect to get items like your refrigerator or oven fixed without paying much, but a News 2 I-Team investigation shows that may not always be the case.

Several people called the News 2 I-Team saying when their air conditioning units failed, so did their home warranty with American Home Shield. One Lowcountry resident says the home warranty with American Home Shield is one reason she bought her new home 11 months ago.

Retired and living on a fixed income, she didn’t want any costly surprises with her appliances, but when her AC failed, she called her home warranty company to file a claim.

She says it took hours of waiting and talking to different people, then requested to use her own contractor to get the AC working.

Home warranty companies are among the lowest-rated businesses on Angie’s List.

News 2 Investigator Rebecca Collett is looking into those claims and what industry experts say about the value of home warranties.

Catch the full I-Team report at 6:00 p.m. tonight, Thursday, July 28.

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